Privacy Policy Royal44

Royal44 collects your personal information when you register, use the platform, or interact with our services. We only collect information that is genuinely necessary for platform operations and security.

Account Registration Information

• Full name as per official identification document
• Date of birth (for age verification)
• Active email address
• Mobile phone number
• Username and password (stored in encrypted form)

Identity Verification Information (KYC)

• National ID number (MyKad) or passport number
• Identity document image
• Proof of address (recent bank statement or utility bill)
• Selfie photo for identity verification

Financial Information

• Bank account number for withdrawal processing
• Deposit and withdrawal transaction records
• Bank name and account holder name

Platform Usage Information

• IP address and general location information
• Device type, operating system, and web browser
• Gaming activity records and wagering history
• Access time and session duration logs

Every piece of information we collect is used for a clear and lawful purpose. royal44 does not use your data for any purpose you did not consent to at the time of registration.

Royal44 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information to ensure the platform operates smoothly and securely.

Trusted Service Providers

We share necessary data with third-party service providers acting on our behalf, including:

• Payment processors — to facilitate deposits and withdrawals using Malaysia's local payment methods
• KYC service providers — for identity verification to meet compliance requirements
• Game providers — which requires minimum information to operate games within the platform
• Analytics services — uses anonymised data to help us understand platform usage patterns

All these third-party providers are bound by strict data confidentiality agreements and are prohibited from using your information for any purpose other than what has been agreed upon.

Legally Required Disclosure

Royal44 may be required to disclose your information to authorities if lawfully requested by enforcement agencies, courts, or regulatory bodies. In such cases, we will notify you in advance unless prohibited from doing so by law.

Royal44 continuously invests in security infrastructure to ensure your personal data remains protected from unauthorized access, breaches, or misuse.

• 256-bit SSL Encryption on all data transmissions between your device and royal44 servers
• Password storage using industry-standard hashing algorithms — your password is never stored in plain text
• Role-based access control — only authorised personnel may access member data, and every access is automatically logged
• Regular security scanning by our internal security team and independent third-party audits
• Two-factor authentication (2FA) for all member account and system administrator logins
• 24/7 Monitoring against suspicious activity using an automated intrusion detection system

The royal44 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies — remembers your preferences such as language, theme, and account settings for a more convenient experience.
• Analytics Cookies — helps us understand how members use the platform so we can make continuous improvements. This data is collected anonymously.
• Performance Cookies — monitors page load speed and platform performance to ensure a smooth experience.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Royal44 platform and prevent you from logging in to your account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Royal44:

Royal44 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data — retained for as long as your account is active and for 7 years after account closure for financial record and audit purposes.
• Transaction records — retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• KYC Documents — retained for 5 years after the business relationship ends.
• Customer support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Analytics cookie data — typically expires within 12 months.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you.

Royal44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. The most recent update date will always be displayed at the top of this page.

For material changes that significantly affect your privacy rights, Royal44 will notify you via in-platform notifications or email at least 14 days before the changes take effect. For minor changes that do not affect your fundamental rights, updates will take effect immediately.

If you have any questions, concerns, or complaints regarding how royal44 handles your personal data, we encourage you to contact us directly. Our team is committed to addressing every inquiry seriously and within a reasonable timeframe.

• Privacy Officer Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the royal44 platform
• Response Time: Within 3 business days for general enquiries; 14 business days for formal data rights requests

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the provisions of PDPA 2010.